24/7 support chatbots
Trained on your documentation, order history and policies so answers are correct, not plausible.
- Order status and tracking
- Returns and policy questions
- Handover to a human with context
Chatbots that actually close, not just chat.
Most chatbots are a search box wearing a costume. Ours are trained on your products, your pricing, your policies and your calendar — so they answer like your best salesperson at two in the morning.
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/ THE LEAK
What it costs you today.
Two columns, same business. The difference is whether the repetitive part is done by a person or by a system.
Without AI
Conversations you lose
- ✕Enquiries arrive at 9pm and get answered at 9am — the customer bought elsewhere at 9:20pm
- ✕The same twelve questions consume your team's day, every day
- ✕Customers ask on WhatsApp, you reply by email, and the thread dies
- ✕Nobody follows up on the browser who nearly bought and then closed the tab
- ✕A generic bot answers wrongly, and now you are fixing trust as well as the order
With Hagamart AI
Conversations you win
- ✓Every enquiry answered in seconds, in any time zone, on any channel
- ✓The twelve repeat questions handled instantly, with sources your team can verify
- ✓One conversation that follows the customer across WhatsApp, SMS and your site
- ✓Abandoned browsers re-engaged with a message that references what they looked at
- ✓Answers grounded in your real catalogue and policy documents, not invented
/ WHAT WE BUILD
Six ways we build it.
AI sales assistants
Qualification, product matching and objection handling that moves a browser toward checkout.
- Needs-based product matching
- Budget and timeline qualification
- Cart and quote recovery
WhatsApp & SMS bots
Live where your customers already are, using the official Business API — not a scraped workaround.
- WhatsApp Business API
- Two-way SMS
- Broadcast and re-engagement
Conversational booking
From first message to confirmed slot without a form, a phone call or a back-and-forth.
- Live calendar availability
- Deposits and payment links
- Reminder and reschedule flows
Grounded on your content
Retrieval over your own documents so the bot cites what it knows and says so when it does not.
- Catalogue and price lists
- Policy and manual ingestion
- Refuses to guess by design
Multilingual by default
Answer in the language the customer wrote in, without maintaining a separate bot per market.
- Auto language detection
- Consistent tone per language
- US and UK English variants
/ HOW IT WORKS
How the build actually runs.
Step one
We read what you already know
Your product data, policies, past support tickets and FAQs become the bot's knowledge base — which is why it answers like someone who works there.
Step two
We define what it must never do
Discounting, promises about delivery dates, medical or legal claims. The guardrails are written before the personality is.
Step three
We launch on one channel
Usually web chat or WhatsApp. One channel done properly beats four done partially, and the transcripts from week one tell us what to fix.
Step four
We tune it on real transcripts
Every week we read what people actually asked, close the gaps, and widen the channels. A bot that is not tuned is a bot that is slowly getting worse.
/ WHO IT IS FOR
Built for your industry, not in general.
The engine is the same; the build is yours. Here is where this service earns hardest.
🛒
Retail & E-commerce
Storefronts · upsell · reorder
☕
Restaurants
Ordering bots · reviews · loyalty
🏠
Real Estate
Lead response · qualification · viewings
🩺
Healthcare & Clinics
Scheduling · intake · reminders
🏨
Hotels & Hospitality
Direct bookings · guest service · revenue
🎓
Education & Training
Enrolment · support · course ops
/ FAQ
About ai chatbots.
Will the chatbot make things up?
It is built to retrieve from your own content rather than generate from memory, and it is instructed to say it does not know and hand over to a person rather than guess. We test this deliberately before launch with questions designed to trip it.
Can it work on WhatsApp?
Yes, through the official WhatsApp Business API. We handle the Meta business verification, the number setup and the message templates. SMS, Instagram DMs, Facebook Messenger and web chat work the same way.
Can it take bookings and payments?
Yes. It reads live calendar availability, holds a slot, and can send a payment or deposit link inside the conversation. Reminders and reschedules run automatically afterwards.
What happens when a customer wants a human?
The conversation hands over with the full transcript and any details already collected, so your team does not start from zero. You choose the triggers — a keyword, a frustrated tone, a topic the bot is not allowed to handle.
Does it work in more than one language?
Yes. It detects the customer's language and replies in it, with the tone and terminology you approve for each market. US and UK English are treated as separate variants because spelling and phrasing matter.
How is this different from the chatbot built into our helpdesk?
Built-in bots answer from a generic model and a short FAQ list. Ours is grounded in your catalogue, pricing, policies and order data, connected to your calendar and CRM, and allowed to take actions rather than only answer.
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