Direct booking assistant
Answers availability, rate and policy questions on your own site and closes the booking there.
- Live availability and rates
- Policy and amenity answers
- Direct booking incentives
Home / Industries / Hotels & Hospitality
Win the booking before the OTA takes its cut.
Every booking that comes through an OTA costs you fifteen to twenty percent for a customer who was already looking at you. The gap between that and a direct booking is usually one unanswered question at the wrong hour.
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/ THE LEAK
Where the money goes.
Same business, two ways of running it. The gap is what automation is worth to you.
Without AI
Margin handed to platforms
- ✕A guest asks a question on your site at 10pm and books on an OTA instead
- ✕Front desk answers the same twenty questions all day, every day
- ✕Upsells depend on whoever is at check-in remembering to offer them
- ✕Rates are set weekly by feel rather than by demand
- ✕Reviews are requested days after checkout, when the feeling has faded
With Hagamart AI
Margin kept
- ✓Every pre-booking question answered instantly, with a direct booking link
- ✓Routine guest questions handled without touching the front desk
- ✓Upgrades, late checkout and add-ons offered automatically at the right moment
- ✓Occupancy and rate guided by forecast demand rather than instinct
- ✓Review requests sent at the moment of departure, in the guest's language
/ WHAT WE BUILD
Six systems for hotels & hospitality.
Guest messaging
Pre-arrival, in-stay and post-stay messaging across WhatsApp, SMS and email.
- Pre-arrival information
- In-stay requests
- Multilingual by default
Upsell automation
Upgrades, late checkout, breakfast and experiences offered at the moment guests will say yes.
- Timed upgrade offers
- Add-on packaging
- Local experience booking
Occupancy & rate forecasting
Demand forecast by date, with events and seasonality, to guide rate decisions.
- Pace and pickup analysis
- Event-aware demand
- Rate recommendations
Digital concierge
Local recommendations, transport, restaurant bookings and requests, at any hour.
- Local knowledge base
- Request routing to staff
- 24/7 availability
Review generation
Requested at departure, with unhappy guests intercepted before they reach a public review.
- Departure-timed requests
- Issue interception
- Response drafting
/ SERVICES
The services behind it.
Every build on this page is assembled from these. Start with one.
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AI Chatbot Development
Chatbots that sell and support around the clock, trained o…
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AI Forecasting & Analytics
Demand forecasting, churn prediction and dashboards built …
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AI Marketing Automation
Campaigns, content and follow-up that run themselves and c…
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AI Integrations & Hosting
Connect the tools you already pay for — hosted, monitored …
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AI Automation & Agents
AI agents that handle repetitive work end to end, 24/7, wi…
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AI Sales & Lead Automation
Instant lead response, automatic qualification and follow-…
/ FAQ
Questions we get from hotels & hospitality.
Will it connect to our PMS and channel manager?
We integrate with the common property management systems and channel managers where APIs exist. Live availability and rate are non-negotiable — a booking assistant that quotes a sold-out room causes more harm than good.
How does this help us win direct bookings?
By answering the question that sends people back to an OTA. Most direct-booking loss happens at a specific moment of uncertainty — availability, policy, what is included — and answering it instantly on your own site keeps the booking.
Does it handle multiple languages?
Yes, and it replies in whatever language the guest wrote in. For international properties this is usually one of the highest-value features.
Can it take payment?
It can send secure payment and deposit links inside the conversation and confirm once payment clears. Card details are never handled in the chat itself.
Is this suitable for a small B&B?
Yes — the small-property case is often stronger, because there is no night desk and the owner is not able to answer at 11pm.
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